May 14, 2024

Key Questions for Hoteliers Evaluating Upselling Programs

Industry data reveals compelling insights into the impact of upselling programs on hotel revenue. On average, hotels that adopt upselling initiatives experience a notable total revenue increase of 5-10%. This growth is distributed across various stages of the guest journey, with pre-arrival upselling contributing a significant 1.5 - 3% boost, on-arrival upselling generating a substantial 3 - 6% increase, and in-stay upselling accounting for a further 0.5 - 1% rise. These figures underscore the effectiveness of upselling strategies in maximizing revenue streams throughout the guest experience, from initial booking to on-site engagement.