Pre-arrival upselling emails are a critical touchpoint in the guest journey, enabling hotels to interact with guests before they arrive. Studies have shown that well-crafted upselling emails sent prior to arrival can significantly increase ancillary revenue, with open rates averaging around 30-40% and click-through rates ranging from 10-20%.
As we delve into Travel Charme's success story with UpsellGuru, intertwined with the transformative power of upselling, we uncover the landscape of hospitality excellence and revenue optimization.
Throughout this case study, we go through the transformative journey, detailing the process, outcomes, and insights gained by implementing UpsellGuru at Travel Charme.