December 17, 2024
By attending to guests' needs and preferences before they even step foot in the hotel, you can lay the foundation for a positive experience. This proactive approach helps you to increase guest satisfaction and to cultivate guest loyalty, ensuring repeat business in the future.
November 6, 2024
To maximize upselling success, it’s important to use the right type of report for each goal. From program-specific dashboards to multi-property views, different reporting tools offer unique insights that help fine-tune upselling strategies across hotel groups.
October 23, 2024
Explore some essential steps to develop a holiday upselling strategy that elevates the guest experience and drives tangible value to your bottom line.
September 25, 2024
Addressing concerns is crucial for convincing senior leaders to prioritize upselling in the hotel budget. Learn how to build a compelling case for investing in upselling technology and strategies, and how UpsellGuru can play a crucial role in this strategy.
September 17, 2024
Upselling is a critical component of a successful hotel revenue strategy. But upselling isn’t just about encouraging guests to spend more; it's about understanding guests’ needs, preferences, and behaviors to create valuable experiences that enhance their stay and keep them coming back.
September 16, 2024
The Mayfair House Hotel & Garden’s upselling program was crafted with a clear focus on profitability and enhancing the guest experience.
September 4, 2024
Upselling isn't merely about boosting revenue; it's a powerful tool that every hotel, regardless of size, should prioritize. The concept is straightforward: offer guests opportunities to enhance their stay through room upgrades, premium amenities, or additional services. Effectively executing this concept across the customer journey can seem complex, but it's worth the effort. Why? The benefits are substantial—it drives RevPAR and TRevPAR with minimal additional costs, making it a potent driver of profit growth.
August 20, 2024
The financial impact of UpsellGuru’s system is undeniable. Hotels using this system have reported conversion rates as high as 18% from successful bids and ancillary services. This demonstrates the system’s effectiveness and provides valuable insights into guest behavior.